Fraktpolicy

Shipping Policy

Last updated: September 16, 2026

At Idaliah, operated by JSP SOLUTIONS LTD., we aim to make your shopping experience as smooth as possible. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Company Information

Company Name: JSP SOLUTIONS LTD.
Company Number: 08993714
Registered Address: 33 Penny Street, Weymouth, DT4 7JQ, United Kingdom
Email: adminIdaliah@.com

2. Order Processing

Orders are processed after payment has been successfully received.

We aim to process and dispatch orders as quickly as possible. Processing times may vary depending on product availability, order volume, weekends, bank holidays, and seasonal periods.

Once your order has been dispatched, you will receive an order or shipping confirmation containing any available tracking information.

3. Delivery Times

Delivery times depend on the destination, shipping method and courier used.

Any available delivery estimate will be displayed during the checkout process. Please note that delivery estimates are provided as guidance and are not guaranteed delivery dates.

During busy periods, including major holidays and seasonal sales, delivery may take longer than usual.

4. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Where free shipping is offered, the applicable terms and any exclusions will be clearly stated on the website or at checkout.

5. Tracking Your Order

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the courier's tracking system to update after dispatch. If tracking information does not update immediately, this does not necessarily mean there is a problem with your order.

6. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at adminIdaliah@.com with your order number and delivery details.

We will review the shipment and, where appropriate, contact the delivery provider to investigate the delay.

Please note that delivery delays can occasionally occur because of circumstances outside our control, including courier delays, adverse weather, customs procedures, strikes, or other unforeseen events.

7. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order is returned to us because an incorrect or incomplete address was provided, we may contact you to arrange a new delivery. Additional shipping charges may apply where applicable.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Where possible, take photographs of the packaging and the damaged item and provide them to us along with your order number. This will help us investigate the issue with the delivery provider.

9. Items Missing From an Order

If an item is missing from your delivery, please contact us at adminIdalia@.com with your order number and details of the missing item.

We will investigate the issue and work with you to resolve it.

10. International Orders

For orders shipped internationally, delivery times may vary depending on the destination.

Customers may be responsible for any applicable customs duties, taxes, import charges, or other fees imposed by the destination country, unless otherwise stated at checkout.

Customs procedures can also cause delays that are outside our control.